Client Experience Elevation Project

Service Description

As a seasoned luxury retail professional and an expert on human connection, Sophie is uniquely positioned to partner with any service-based organisations to re-imagine their client experience to boost client engagement and loyalty. Sophie will work with your leadership team to identify your brands essence and vision, complete a range of internal and external inquiries to assess current state and then design new customer service protocols and programs and staff training. Sophie will support you with change management and full rollout of the new client service program and training.